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Complaints book

    No. 000 000003-2025

    Before starting, please indicate the place where the events of the claim occurred:


    NOTE: If the complaint or claim is related to a delivered project, indicate the main office.

    1. Identification of the claimant consumer

    *This applies if the claimant is underage

    *This applies if the claimant is underage

    2. Identification of the contracted good

    3. Details of the Claim and Consumer's Request

    Claim: Disagreement related to projects or services.

    Complaint: Disagreement not related to projects or services; or discomfort or dissatisfaction regarding customer service.


    Attach File

    *Attach PDF, PPTX, WORD, JPG or PNG.

    4. Observations and actions taken by the provider

    Date of response communication: Lunes, 05 de Enero del 2026

    Description: “As this is a virtual claim, your case will be forwarded to the customer service department, in order to provide a response within the legally established timeframe.

    5. I authorize notification of the claim result to the provided email

    (*) Mandatory Fields

    * Filing a claim does not prevent you from seeking other means of dispute resolution nor is it a prerequisite for filing a complaint with INDECOPI.

    * The provider must respond to the claim within no more than thirty (30) calendar days, and may extend the period for up to an additional thirty (30) days, with prior notice to the consumer.